Frequently Asked Questions
Everything you need to know about shopping at The Official ITV Shop.
How long will it take for my order to arrive?
Standard delivery typically takes 3-5 working days within the UK. Personalised items may require an additional 2-3 days for production before they are dispatched.
Can I return a personalised product?
Unfortunately, we cannot accept returns or offer refunds on personalised items unless they are faulty or damaged upon arrival, as these are custom-made to your specifications.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by country and will be calculated at the checkout stage.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link and a unique reference number to monitor your delivery status.
Are the products officially licensed?
Yes, all products sold on our store are 100% officially licensed ITV merchandise, ensuring high quality and authentic designs from your favorite shows.